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Troubleshooting
Fixes for missing clicks, unattributed conversions, failing postbacks, Google Ads test failures, certificates and mismatched numbers.
7 articles
- 1Clicks are not recordedFind out why clicks are missing from reports, show up with a fallback reason, or never reach the tracking domain.Updated October 12, 2026
- 2Conversions are not attributedA step-by-step diagnosis when the advertiser reports sales that are missing, rejected or credited to the wrong partner.Updated October 12, 2026
- 3Partner postbacks are failing or not firingDiagnose outgoing postbacks that fail, never fire, fire with empty values or were paused automatically.Updated October 12, 2026
- 4Google Ads test failuresWhat each Google Ads "Test" status means for your tracking template and how to fix it.Updated October 12, 2026
- 5Certificate and DNS problemsFix tracking domains that stay pending, fail ownership checks, show certificate errors or stop working after a DNS change.Updated October 12, 2026
- 6Report numbers don't matchWhy a report differs from another report, the conversion list, a partner's or advertiser's numbers, or the ad platform — and how to reconcile.Updated October 12, 2026
- 7Conversion tracking FAQShort answers to the questions teams ask most about postbacks, pixels, attribution and partner postbacks.Updated October 12, 2026