Users & roles
Invite team members, choose their role, and understand exactly what owner, admin, manager and analyst may do.
Last updated 4 min read
On this page
Team members are managed under Settings → Users (https://app.trackcrown.com/app/settings/users). Only admins and owners
see this page. Partner and advertiser logins are separate: they are managed on the affiliate's and advertiser's own
pages and sign in to their portals, never to the network panel.
Roles#
Each role includes everything of the roles below it.
Permission reference#
Invite a team member#
- Go to Settings → Users and click Invite member to open Invite a team member.
- Enter Email, optional Name, and choose the Role. You can only assign roles up to your own; only owners can make someone an owner.
- Submit. People who already have an account are added right away. Others get an Invitation link (valid 7 days) to set their name and password.
- If e-mail (SMTP) is configured, the link is e-mailed. Otherwise the page shows "Email is not configured" and you copy the link and send it yourself.
Manage members#
Open the ⋯ menu on a member's row:
When an account belongs to another workspace too, invitation and reset links are e-mailed but not shown in the panel.
Two-factor status#
The Users page warns when active members have no two-factor authentication ("N active members have no two-factor authentication"). Ask them to turn it on under Profile → Two-factor authentication, or require it for everyone with Require two-factor authentication for staff in Workspace settings.
Sign-in protection#
- Passwords need at least 10 characters.
- After 5 failed sign-ins within 10 minutes the e-mail address is locked for 10 minutes. Platform administrators can unlock it earlier.
- New-device sign-ins trigger one alert — in-app and by e-mail unless the user changed New-device sign-ins under My notifications; each user sees their sign-in history on their profile page.
- Sessions last 30 days and are extended while used. Users can sign out other sessions from their profile.
Your profile#
Every user manages their own account under Profile & security (user menu → Profile, https://app.trackcrown.com/app/profile;
partners and advertisers use /partner/profile and /advertiser/profile):
Partner and advertiser users#
- Partners: create a portal login when you create the affiliate (Create a partner portal login) or from the affiliate's Users tab. Partners only see their own offers, clicks, conversions and payouts — never revenue.
- Advertisers: add users on the advertiser's Portal users tab. Advertisers see their own offers and conversions and revenue as their cost — never partner payouts or partner identity beyond the partner ID/code.
View as partner#
Staff can open a partner's portal read-only to see exactly what the partner sees. Every write is refused in this mode, the session is audited, and an Exit banner returns you to the panel. See View as partner.
Audit log#
Admins and owners find every change (offers, settings, users, domains, money) under Settings → Audit log.