View as partner
Open the partner portal exactly as one of a partner's users sees it, read-only and fully audited, to answer support questions.
Last updated 2 min read
View as partner opens the partner portal signed in as one of the partner's users, so you can see precisely what they see — offers, links, reports, payouts, documents — without asking for screenshots. The session is strictly read-only and every start and end is written to the audit log.
Requirements#
- Your role is manager, admin or owner (permission to change partners).
- The partner has at least one active portal user. Invite one on the partner's Users tab if needed.
- You are not already viewing another partner.
Start viewing#
- Open Partners → Affiliates and click the partner.
- In the page header click View as partner.
- With one portal user the portal opens immediately.
- With several, choose the user under View the portal as….
- Without an active user the button is disabled with the hint "Invite a portal user first (Users tab)".
- The partner portal opens at
/partnerwith a banner at the top: Viewing as <partner> · read-only, opened by <you>. Changes are disabled.
What you can and cannot do#
Portal changes are refused with "You are viewing this portal as the partner — changes are disabled. Exit the view to make changes." The network-terms prompt is never shown during the session, because staff cannot accept terms for a partner.
Stop viewing#
Click Exit in the banner. TrackCrown ends the partner session, restores your own session and returns you to the
partner's page (/app/affiliates/<id>). If your own session expired in the meantime you are sent to the sign-in
page.
The partner session expires on its own after 1 hour.
How it works#
- A new session is created for the partner's user and marked with your user ID as the impersonator.
- Your staff session token is kept in a separate secure, HTTP-only cookie and put back on exit; your session is not signed out.
- Two audit entries are written on the partner:
affiliate.impersonate(with the user and expiry) andaffiliate.impersonate_end. Filter Settings → Audit log by these actions to see who viewed which partner.